Visitor services

Tip!

Mall of Tripla is vertically divided into four different sections. Each section has its own vertical connecting color that you can follow through the floors. These colors make it easier to find your way in the vast space. In the west end of Tripla, the vertical connecting color is green, visible in for example, the lift lobbies, signage as well as the different levels of the Triplaparkki car park. In the central part of Tripla, the colors that guide you are pink and yellow. In the east end, the vertical connecting color is red.

Alko

Alko is located in the 1st floor.

Bottle return

Bottle return point is located on the 1st floor.

Children care facilities

At Tripla, the child care facilities are located near the bathrooms on each floor. Mini-Tripla is a free playground for children and it is located on the 2nd floor. In Mini-Tripla you can find microwave oven and highchairs.

Information point

Mall of Tripla information point serves customers on the 4th floor of shopping center. Our staff is happy to assist you with Mall of Tripla related issues.

Information point
Phone: +358 40 548 4273
Email: info.tripla@securitas.fi 
Open Mon-Sat 9am to 8:30pm and Sun 11am to 7pm

Lost and found

You can ask for your lost items at Mall of Tripla information point on the 4th floor. After two weeks the items are delivered to Suomen Löytötavarapalvelu (Porttikaari 7, 01200 Vantaa).

Information point
Phone: +358 40 548 4273
Email: info.tripla@securitas.fi 
Open normally Mon-Sat 9am to 8:30pm and Sun 11am to 7pm

Pets

Dogs and other pets are welcome in the public spaces at Mall of Tripla. Dog owners are responsible for keeping dogs on leash and ensuring that they don’t disturb other customers. Don’t leave pets without supervision. Do not allow your dog to stand on a travellator or escalator.

Signs

In Mall of Tripla we use many different solutions to help you to find your way. The ceiling mounted signage will help you to navigate around. Each floor also includes a digital info kiosk where you can check the shortest route to your destination. Near the lifts, there are floor signs that show what each floor has to offer. 

GreenMobility shareable electric cars 

GreenMobility's shareable cars can be found on floor P3 in the parking hall. The cars can be used by using GreenMobility's own application. Read more here

Accessibility

Accessibility has been taken into account in the design of Mall of Tripla, and you can move easily between the different levels. Please refer to the digital signs to find the best accessible route to your destination. You can borrow a wheelchair at the shopping center's information point on the 4th floor and on the 1st floor you can also find shopping trolleys that you can attach to your wheelchair. There are accessible bathrooms on each floor of the shopping center as well as on P1 floor of the Triplaparkki car park. 

Cash machines

You can find cash machines on floors 1–4.
1st floor Food Market: the cash machine is located in the east end of Tripla near the lifts and Clas Ohlson.
2nd floor Nordic Avenue: the cash machine is located in the south end of the floor, near the escalators. The nearest shops are Dressmann and Cubus.
3rd floor Downtown: the cash machine is located in the west end close to the Pasilankatu entrance, near Partyland and House.
4th floor Little Manhattan: the cash machine on this floor is located at the station, near the ticket machines and escalators.

For families

You can find Mini-Tripla on the 2nd floor. Mini-Tripla is what it’s name implies: a miniature shopping center where children get to play shop, hotel and bakery. Mini-Tripla also includes child care facilities. In addition to Mini-Tripla, you can find child care facilities on all floors of the shopping center near the bathrooms as well as on P1 floor.

Lockers

Luggage lockers are located on the 4th floor of the station hall and on the 1st floor at Veturitie. Lockers cost 3 € per storage time. Lockers work with credit/debit card payment. The maximum storage time is 23 hours. There are two different sizes of lockers, large (L40cm x S70cm x H58cm) and small (L32cm x S70cm x H43cm).

Original Sokos hotel Tripla

Original Sokos Hotel Tripla is one of the biggest hotels in Finland. The hotel entrance is on the south side of Mall of Tripla, on Fredikanterassi. You can also access hotel lobby from the 4th floor of shopping center.

Recycling

Ekopiste -recycling point is for Mall of Tripla’s customers. You can find the recycling point on P3 floor, where you can recycle metal, glass, plastic and cardboard free of charge.
On the 1st floor of Mall of Tripla next to the bottle recycling you can find a recycling point for small home appliances. In addition you can recycle ink containers, tubular lamps, batteries, eL-lamps and led-lamps.

WiFi

Mall of Tripla provides free Wi-Fi for the customers. The network name is Mall of Tripla FREE.