---
title: "Visitor services"
url: "https://malloftripla.fi/en/services-for-visitors"
locale: "en-US"
description: ""
updated: "2026-09-24T10:54:23.000Z"
---

-   [Opening hours](/opening-hours)

-   [Gift card](/gift-card)

-   [Lunch lists](/lunch-lists)

-   [Visitor services](/services-for-visitors)

-   [Floormap](/floormap)

-   [Parking](/parking)

-   [Arrival](/arrival)

-   [Sustainability and environment](/sustainability)

-   [Contact information](/contact-information)

-   [Feedback](/feedback)

# Visitor services

### Tip!

Mall of Tripla is vertically divided into four different sections. Each section has its own vertical connecting color that you can follow through the floors. These colors make it easier to find your way in the vast space. In the west end of Tripla, the vertical connecting color is green, visible in for example, the lift lobbies, signage as well as the different levels of the Triplaparkki car park. In the central part of Tripla, the colors that guide you are pink and yellow. In the east end, the vertical connecting color is red.

## Lost and found

You can ask for your lost items at Mall of Tripla information point on the 4th floor. After two weeks the items are delivered to Lost & Found Finland (Porttikaari 7, 01200 Vantaa).

## Customer service

Mall of Tripla information point serves customers on the 4th floor of shopping center. Our staff is happy to assist you with Mall of Tripla related issues.

### Information point

Phone and Whatsapp: +358 40 548 4273
Email: [asiakaspalvelu@malloftripla.fi](mailto:asiakaspalvelu@malloftripla.fi)
Open Mon-Sat 9am to 9pm and Sun 11am to 7pm

##### Accessibility

Accessibility has been taken into account in the design of Mall of Tripla, and you can move easily betwee ... Read more

P1-5 floor

##### Child care failities and Mini-Tripla

At Tripla, the child care facilities are located near the bathrooms on each floor.

Mini-Tripla ... Read more

##### Pets

Dogs and other pets are welcome in the public spaces at Mall of Tripla. Dog owners are responsible for ke ... Read more

1-4 floor

##### Cash machines

1st floor Food Market: the cash machine is located in the east end of Tripla near the lifts and Clas Ohls ... Read more

 4th floor

##### Lockers

The luggage storage lockers are located on the 4th floor. Luggage storage is subject to a fee. The locker ... Read more

1st floor

##### Matkahuolto's parcel lockers

With Matkahuolto's popular parcel lockers, you can handle your parcel tasks quickly and flexibly whenever ... Read more

## Recycling

Ekopiste -recycling point is for Mall of Tripla’s customers. You can find the recycling point on P3 floor, where you can recycle metal, glass, plastic and cardboard free of charge.
On the 1st floor of Mall of Tripla next to the bottle recycling you can find a recycling point for small home appliances. In addition you can recycle ink containers, tubular lamps, batteries, eL-lamps and led-lamps.

## Bottle return

Bottle return point is located on the 1st floor.

## Hotel

Original Sokos Hotel Tripla is one of the biggest hotels in Finland. The hotel entrance is on the south side of Mall of Tripla, on Fredikanterassi. You can also access hotel lobby from the 4th floor of shopping center.